Privacy Policy

This Privacy Policy explains how Oriental Rollers (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit or use orientalrollers.com , place an order, contact us, or use our services.

1. Who We Are

Website: orientalrollers.com
Business name: Jian Shan International Trade (Taian) Co., Ltd.
Email: jianshan@orientalrollers.com
Business address: [No. 88, Taishan District, Tai’an City, Shandong Province, China]
Country of registration: [China]

For privacy-related questions or requests, contact us using the email address above.

2. Information We Collect

We may collect the following information:

Information you provide

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Account login information
• Payment and order details
• Product preferences and purchase history
• Information submitted through our contact form
• Any message, review, or other content you send to us

We do not normally receive or store your complete payment card number. Payments may be processed by third-party payment providers, which handle payment information according to their own privacy policies.

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser and device information
• Operating system
• Pages visited and time spent on the website
• Referring website
• Cookie and similar technology data
• Basic security and diagnostic information

3. How We Use Your Information

We may use personal information to:

• Process and deliver orders
• Manage payments, refunds, returns, and exchanges
• Create and manage customer accounts
• Respond to questions and contact-form submissions
• Provide customer service
• Send order confirmations and service-related emails
• Improve our products, website, and user experience
• Prevent fraud, abuse, and security incidents
• Maintain website functionality and performance
• Comply with legal and tax obligations
• Send marketing communications where permitted by law and with your consent

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us.

4. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information based on one or more of the following legal bases:

• Contract: To process and fulfill your order.
• Legal obligation: To comply with accounting, tax, consumer protection, and other legal requirements.
• Legitimate interests: To secure, operate, and improve our website and services.
• Consent: For optional marketing, non-essential cookies, or other activities where consent is required.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep the website and shopping cart functioning
• Remember preferences
• Maintain login sessions
• Improve website security
• Understand website performance
• Improve the user experience

Some cookies may be placed by service providers used for hosting, payment processing, maps, analytics, security, or website functionality.

Where required by law, we will ask for your consent before using non-essential cookies. You can manage cookies through your browser settings or our cookie-consent tool, if available.

Disabling certain cookies may affect website functionality, including shopping-cart or checkout features.

6. Contact Forms and Email Communications

If you submit information through our contact form, we use that information to respond to your request and provide customer service.

Our website may use WPForms and email-delivery services to transmit form submissions and website emails. We may retain contact-form messages for as long as reasonably necessary to handle your request, maintain business records, and resolve disputes.

Please do not submit sensitive personal information through the contact form unless specifically requested.

7. Online Orders and Payments

When you place an order, we collect information necessary to process and fulfill it, including your name, billing address, shipping address, email address, telephone number, order details, and payment status.

Payment transactions may be processed by third-party payment providers. Those providers may collect and process payment information under their own privacy policies and terms. We recommend reviewing the privacy policy of the payment provider used during checkout.

8. Sharing Personal Information

We may share personal information with trusted service providers when necessary to operate our business, including providers for:

• Website hosting and technical infrastructure
• E-commerce and order management
• Payment processing
• Shipping and delivery
• Email delivery
• Website security and fraud prevention
• Customer support
• Analytics and website performance
• Legal, accounting, or professional services

We do not sell personal information in exchange for money.

We may also disclose information when required by law, court order, government request, or when necessary to protect our legal rights, users, customers, or website.

9. Google Maps

Our website may use Google Maps to display location information or help visitors find us. Google may collect information about your device, IP address, and interaction with the map.

Google’s processing of information is governed by its own privacy policy and terms. If required by applicable law, Google Maps may remain disabled until you provide the necessary consent.

10. International Data Transfers

Our service providers may process personal information in countries outside your country of residence, including countries that may have different data-protection laws.

Where required, we use appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, or another legally recognized transfer mechanism.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing orders and providing customer service
• Maintaining accounting and tax records
• Resolving disputes
• Enforcing agreements
• Preventing fraud and protecting website security
• Complying with legal obligations

The exact retention period depends on the type of information and the reason it was collected.

12. Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Request a copy of your information
• Withdraw consent
• Opt out of marketing communications
• Lodge a complaint with a data-protection authority

To submit a request, contact us at jianshan@orientalrollers.com . We may need to verify your identity before completing the request.

If you are located in California, you may also have rights under the California Consumer Privacy Act, including the right to know, delete, correct, and opt out of the sale or sharing of personal information where applicable. We do not knowingly sell personal information.

14. Children’s Privacy

Our website is not directed to children under the age of 13, or the applicable minimum age in your jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, payment services, social networks, or other platforms. We are not responsible for the privacy practices, content, or security of those third parties.

Please review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

17. Contact Us

If you have questions about this Privacy Policy or how we process personal information, contact us:

Oriental Rollers
Email: jianshan@orientalrollers.com
Address: [No. 88, Taishan District, Tai’an City, Shandong Province, China]